30-Day Returns

We offer a 30-day return window on most items from the date of purchase.

To qualify for a return:

  • Items must be unused, uninstalled, and in original, unopened packaging
  • Items must be in brand-new, resalable condition
  • A Return Merchandise Authorization (RMA) is required prior to returning any item
  • Proof of purchase is required

To request an RMA, please contact us by phone or email.

Customers are responsible for all return shipping costs.

Refunds

  • Refunds are processed after the item is received and inspected
  • Approved refunds will be issued to the original form of payment
  • Shipping and handling charges are non-refundable
  • Returns may be subject to a restocking fee (up to 20%) depending on item condition and supplier policies

Non-Returnable Items

The following items are final sale and not eligible for return or refund:

Chemicals & Water Treatment Products (per California and DOT regulations):

  • Opened or partially used chemicals
  • Chlorine tablets, sticks, or granular chlorine
  • Pre-filled chlorine systems (e.g., Pool Frog)
  • Bromine tablets
  • Pool or spa shock (chlorine or non-chlorine)
  • Calcium hypochlorite products
  • Hydrogen peroxide-based systems (e.g., Soft Swim)
  • Algaecides, clarifiers, phosphate removers, and other liquid treatments

Non-Returnable Equipment (Installed or Used)

The following items are not eligible for return once installed, used, or attempted to be installed:

  • Pool pumps and pump motors
  • Filters and filter systems
  • Pool heaters and heat pumps
  • Automatic pool cleaners
  • Salt chlorine generators and control systems
  • Electrical components, control boards, and wired equipment
  • Any product that has been plumbed, wired, glued, or installed

To be eligible for return, equipment must be:

  • Unused
  • Uninstalled
  • In original, unopened packaging

Installed Equipment – Warranty Service Required

Once equipment has been installed, used, or attempted to be installed, it is no longer eligible for return or refund.

If the equipment is not functioning properly after installation, it must be handled through the manufacturer’s warranty service process. Most manufacturers provide repair or replacement under their warranty terms.

For warranty assistance, please contact the manufacturer directly:

  • Pentair Warranty Support: (800) 831-7133
  • Hayward Technical Support: (908) 355-7995
  • Jandy / Fluidra Warranty Support: (800) 822-7933

We are happy to assist in guiding you through the warranty process if needed.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery.

We may request photos and documentation to process a replacement or claim.

Warranty Policy

Many pool equipment products are covered by a manufacturer’s warranty.

If your product becomes defective after installation or use:

  • The issue must be handled through the manufacturer’s warranty
  • We do not accept returns on defective installed equipment

We are happy to assist in directing you to the correct manufacturer or warranty provider.

Order Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once an order has shipped, it must follow the return process
  • Special order or non-stock items may not be eligible for cancellation

California Consumer Notice

This return policy complies with California Civil Code §1723, which requires that refund policies be clearly posted. By completing a purchase, the customer agrees to the terms outlined above.